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MediSafe Networks
Fine print / Money back

The occasions we return money, and the occasions we say no.

Monthly billing, taken ahead of the month, which keeps the sums easy to follow. What follows is exactly what happens when you stop, what happens when the error is ours, and where we will say straight out that nothing is owed back.

Counter indexRevision issued 29 August 2026
  1. In one paragraph
  2. The billing shape
  3. Ending a standing order
  4. Money that does come back
  5. When a count moves
  6. Where a refund is not owed
  7. Write to us before disputing
  8. Asking

01In one paragraph

Billing arrives monthly, ahead of whichever month it pays for. Stop whenever, and the paid month runs itself out with nothing prorated backwards. An error of ours gets corrected in money as readily as in service.

NOTE 01

Heads up: card statements show FORTIFY 24X7 - MediSafe Networks is a Fortify 24x7 brand, and your subscription is billed by Fortify 24x7.

02The billing shape

Every line in this catalog bills monthly and up front. Ordering day is when the first payment goes through the till, and that calendar date repeats. Setup is free of charge, nothing binds you to a minimum term, and notice periods do not exist here.

03Ending a standing order

Stopping is done at the account counter, or by writing and asking us to stop it; either route works and neither of them requires you to give a reason. Effect follows the exhaustion of the paid period, which means the preparations carry on working right up to that date rather than switching off under your finger.

No part month is refunded. Stop on the third of a paid month and everything runs to its final day, and no further charge follows.

04Money that does come back

  • A duplicate charge. Returned in full, and we would rather catch it before you have to point at it.
  • A charge raised after you stopped. Returned in full.
  • Something never delivered. A preparation that was billed but never made up gets the unrun months back.
  • A count we got wrong. Were you billed for more machines, mailboxes or tenants than we ever covered? Back comes the difference.
  • A material failure on our side. Where we did not run a line to the standard its drawer page describes, tell us and we credit or refund it. That conversation begins with facts, and we look at ours as readily as at yours.

05When a count moves

Counts change constantly. Machines retire, staff move on, a site closes. Tell us and we adjust from the next billing date. Where a count was too high for a period already paid, and the extra units were genuinely never covered, we credit the difference instead of debating whose job it was to notice.

Where a count was too low, we correct it going forward and do not come after you for back charges on units nobody asked us to protect.

06Where a refund is not owed

  • The part month left over when you ended a subscription.
  • Work already done on scoping, deployment and tuning, where the preparation was delivered as described.
  • Unhappiness with an outcome the relevant drawer page said in writing was outside the line. That is what the read the label blocks are for, and why they sit above the buy button rather than below it.

07Write to us before disputing

Weeks of the money being frozen, and the preparations usually suspended for the duration of the argument, is what a chargeback buys, and a practice sitting without its security is the result. Nearly everything settles quicker by mail. Start there and give us the chance.

08Asking

Give us the account address, roughly when the charge appeared, and what you think went astray, at support@medisafenetworks.com. We aim to reply inside two working days. Approve a refund and Stripe returns it to the card that paid. Arrival takes five to ten working days, which is your bank's timetable and not ours.